Debt Collecting

Suggested Topics:

 
  • Reviewing the Credit Cycle
  • Introduction to the New National Credit Act
  • Code of Conduct for Debt collecting
  • Account Management and Record Keeping
  • Profiling Bad Debtors
  • The importance of Cash Flow
  • The importance of Profit versus Loss
  • Financial Calculations
  • Costs, Fees and Interest
  • Preparing Debt Collection Documentations and Correspondence
  • Legal Requirements for Debt Recovery
  • Debt Recovery code of Conduct
  • Creating a Plan of Action and a Systematic System
  • Tips for Improving Collections
  • Ethical Principals and Decision-Making
  • Repossession of Goods
  • Communication Skills – Written and Verbal
  • Being Assertive versus Aggressive
  • The Economic Environment

 

Materials, Costs and Dates:

One of CPMD’s core competencies is to design programmes to meet individual organisational needs.
Material, costs and dates would thereby be determined on request and dependant on the number of delegates, the extent of the programme, refreshments/meals, and where the programme is to be hosted.
Where possible, material can be aligned to NQF unit Standards and Certificates.

 

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