Communication and Customer Care

Suggested Topics:

 
  • Written Communication Skills
  • Presentation Skills
  • Interpersonal Communication
  • Verbal vs. Non Verbal Communication
  • Listening Skills
  • Listening to customers’ changed needs
  • Negotiating a tough deal
  • Handling Difficult Customers
  • NLP Skills
  • Emotional Intelligence
  • Building Trust
  • Making First Impressions Last
  • RAPP = Build a rapport
  • Quality Management
  • Service Excellence
  • Managing Your Database
  • Networking for Success
  • Providing Relevant Information
  • Using Technology

 

Materials, Costs and Dates:

One of CPMD’s core competencies is to design programmes to meet individual organisational needs.
Material, costs and dates would thereby be determined on request and dependant on the number of delegates, the extent of the programme, refreshments/meals, and where the programme is to be hosted.
Where possible, material can be aligned to NQF unit Standards and Certificates.

 

Please contact us for a consultation and/or quote for any of our corporate offerings.
(Request info. Form)