Communication Skills – Handling Difficult People

Duration: 1 Day

Dates: TBA

Material: CPMD Notes

 

Cost: TBA

 

Course Details:

Learn how to handle difficult people – internally and Externally.

 

Topics include, inter alia:

 
  • Being confident but not arrogant
  • Developing Listening Skills
  • Using non-verbal communication
  • Using communication skills to win people over
  • Using NLP and other Communication Skills
  • Scenarios: Handling Difficult Situations
  • Creating win-win solutions

 

This course is designed for all types of line or area managers and supervisors.

 

NOTE: Lunch is provided only for courses that are at least 1 full day. Half-day workshops include refreshments unless otherwise indicated.